FAQ

No. It is completely free for the consumer. There are no hidden charges.

Whatever works best for you!

We employ a range of methods to communicate. To reach AllFeito service support, contact us at +351 920 218 338 or email us on info@allfeito.com.

Home owner or a trades person, if you have any queries about your account, your profile, tech issues, something gone wrong with your project or just want to know how to we can help to further grow your business, just get in touch, we’re here to help.

Use our search facility to find the trade or service you need in your area. This will show up a list of businesses who work in your area. Our transparent monitoring system ensures that every business is recommended and works to a high standard. You can find details and reviews of their past work by clicking on their names. As every customer is different and each job unique, only you know what you are looking for. The reviews will highlight how each business has performed in areas such as time keeping or value for money. You are now in a position to get quotes from several businesses that catch your eye. In the end, it might be availability or disposition that helps you choose between them. Whatever you decide to do, you know you are choosing a business that has made itself accountable to the public. If you would like any further help, please feel free to contact us.

AllFeito started as a local business and quickly grew because the system works. We are now uniquely positioned to serve the whole country, but building up the directory in each area will take a little time. You can help us extend our coverage by giving your feedback about trades that you have used. We will then contact the trade or service provider and ask them if they are willing to be on AllFeito.

All applicants are pre-screened and told that they will be interviewed, vetted and monitored – and the results, good and bad, will be made public. This alone deters a lot of trades who know that they their service is substandard. We ensure that the trades and services know that we are a consumer information service and that we have to remain unbiased. Our procedures for handling negative comments and complaints are clearly explained.

Our trained staff assess the applicants suitability and will then arrange an interview. To pass our current standard vetting procedure we request:

• Proof of address - we require proof of the company’s trading / sole trader ‘s address in the form of a utility bill or credit check, dependant on the type of company.
• Identification - we require photo identification (passport, driver’s licence etc).
• Code of Conduct and Ethics - we require the applicant to sign to agree to follow them.
• Code of Conduct and Ethics - we require the applicant to sign to agree to follow them.

In addition we look at length of experience and the company’s history as well as VAT and company legal status.

No reliance on information

The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although AllFeito makes reasonable efforts to update the information on the Website, please note that the content contained on the Website may be out of date at any given time and AllFeito are under no obligation to update it.

We believe the person best placed to monitor our members is you, the customer.

As a customer you will be asked to leave a review for the trades person. This gives you the opportunity to provide comments and scores across different areas of their workmanship and service.

Customer reviews are the very essence of AllFeito , our members rely on reviews to build their reputation and AllFeito rely on reviews to be able to monitor our members.

Providing your experience with a AllFeito member has gone as expected, once we have received your review it will be reviewed and published.

We recognize from time to time things can go wrong and we are here to help. You can find out more about our process for resolving issues.

Your address is never published alongside your feedback. However, we do require you to provide your contact details when you send us an email. Without a name, address and telephone number we cannot substantiate any claim or opinion about a trades person and we cannot operate on hearsay. Each month we aim to spot check and verify the reviews we receive.

We take several precautions to ensure that reviews come from real customers including a combination of proprietary behind-the-scenes technology and good old-fashioned human investigations — to root out potential conflicts of interest, self-reporting, and fraudulent reviews.

Our safeguards include:

No biased reviews: Companies are not allowed to rate themselves, and all consumers must confirm that they are not affiliated with, or in competition with, the company they’re providing feedback on.

No anonymous comments: To ensure the integrity of feedback, we do not allow anonymous reviews. Consumers are required to provide their contact information before leaving a review, so we always know who is submitting feedback.

Feedback verification: We check feedback before posting it. Any company engaging in fraudulent behavior is excluded from category searches and a notice is placed on their profile. Additionally, providers can't remove their names from AllFeito, so companies can't hide poor ratings or fraud notices.

To leave a review, you need to be an AllFeito member. If a pro has provided you a link to leave a review, you’ll be prompted to provide basic information, and you’ll need to agree to the Membership Agreement and Privacy Policy before submitting a review. Not a member?

Join AllFeito today.

We don't accept anonymous feedback in an effort to ensure fairness and prevent any purposeful manipulation of a company's rating. To maximize fairness and accuracy, your sign in name and location is visible to the provider you rate. This gives providers the opportunity to correct any problems and respond to good and bad reviews.

Your address will not be included when your feedback is posted online.

Millions of homeowners, just like you, rely on AllFeito reviews when making the right hiring decision for their project. The best reviews offer an accurate description of how the project went, along with helpful tips and insights.

To ensure your review gets shared, please follow these helpful guidelines:

Be Family-Friendly

No offensive, harmful and/or abusive language, including: profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech).

Make sure your statements are accurate.

Be Relevant

Don't include comments concerning other Service Professionals or information not related to work requested in the service request.

Respect Privacy

Don't publicize your own or other people's private information.

AllFeito reserves the right to refuse to post or remove any Review (in its sole discretion). All Ratings and Reviews of a Service Professional displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of AllFeito. AllFeito disclaims any and all representations or warranties with regard to Ratings and Reviews.

Reviews do not reflect the views of AllFeito, its parent, subsidiary or affiliated companies; or its employees, officers, directors, or shareholders.

Further, the reviewer must provide permission to AllFeito to contact the Service Professional about his or her work request. If a dispute arises between a consumer and professional, the rating submitted may be held in pending status until resolution is reached. AllFeito does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Site or the materials contained therein.

In this event because our members know that unsatisfied customers will leave a negative review which will be published on our website. If you do have reason to complain about the work undertaken by one of our members, then please Leave Your Review or see how we can help with Resolving Issues

If the customer is happy for us to contact the trades person, we will address any dissatisfaction directly with them. The trade will be given the opportunity to rectify the situation or provide a right of reply with their version of events.

Often issues that have arisen are due to unclear expectations or poor communication. Having contacted the trades person we usually find that the problems get resolved.

Read more about making a complaint.

Yes we do. In the event that a business falls short of the AllFeito Standards, its membership will be suspended. The reason that the vast majority of our trades and services work to a high standard is that our initial vetting is stringent, and the monitoring process puts their reputation and future work on the line.

Most companies sign up to join our network and add their business to AllFeito, though businesses.

You can set up a free profile to share information about your business and services or contact us at info@allfeito.com.

We ask anyone with knowledge of legal, ethical or financial concerns regarding a company to contact us by logging in and selecting Send A Message using our contact form. We are committed to keeping a network of qualified, reliable professionals, and we will investigate any information we receive regarding a company's background.

We also recommend that you perform your own research on the companies you hire — including asking businesses directly about their own employee background check policies. Please see AllFeito’s Terms and Conditions for more detailed information on our pro requirements, screening processes, and disclaimers.

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AllFeito does not sell, rent, or trade your email address or any other personal information. We respect your privacy and take the responsibility of protecting the information that you share with us very seriously. View our complete privacy policy  and let us know if you have any questions or concerns.

AllFeito takes your security seriously and complies with the Payment Card Industry Data Security Standard (PCI-DSS) to protect the confidentiality and integrity of data both during transmission and after it is received. This means we only use strong, industry-standard TLS encryption for creating trusted channels for secure communication.

We also ensure that all website communication only uses HTTPS by employing HTTP Strict Transport Security (HSTS), which does not allow any insecure communication with our websites. This helps keep your information private and reduces susceptibility to some attacks.

If you wish to be removed from our mailing list, click the unsubscribe link provided at the bottom of any of our emails.

Please note: It can take up to a week for your name to be removed completely from our email list. We will still send emails regarding your account status and issues related to billing if you have an active paid membership account.

AllFeito is committed to helping you find the best service pros for your needs. When you search for pros on AllFeito, you’ll find AllFeito Certified Pros listed above other service providers — making it easy to find the businesses that have met our eligibility requirements and offer high quality service.

Non-participating service pros appear in search results under AllFeito Certified pros, and only their company name and overall grade are displayed in the search results. You may click their profile links to see full details about these businesses, including ratings and reviews.

Yes. AllFeito allows pros who maintain an average rating of 3 stars or higher— and who meet certain other criteria — to pay to advertise coupons, discounts, and other promotions through our website. AllFeito limits this advertising to highly rated providers Because these providers have agreed to provide high-quality service, as well as to other terms that facilitate happy outcomes, they are certified into AllFeito’s advertising program and receive increased visibility to members.

You can filter search results if you would rather see Pros closer to home or starting with a specific letter or number. Please note that if an AllFeito Certified pro fails to continue to meet our certification standards, they lose this distinction and become ineligible to advertise on our website. If a business’s overall rating falls below a 3-star rating, we will remove their e-Commerce promotions from our websites.

Failure to maintain other customer satisfaction standards, like working with our complaint resolution team to resolve complaints or failing to have required licensing, is also cause for removal of a business’s advertising or other offerings. Companies are not obligated to advertise, nor does their decision to advertise affect their ratings or reviews.

If you're looking for a company that you’ve seen on AllFeito in the past, keep in mind that your results will shuffle every time you do a category search. Try scanning the next page of results.

Still having trouble finding a business? It could be for one of two reasons:

The business hasn’t received a review. Any business can set up a basic profile on AllFeito, but a business may not appear in your search results until it's received a review. If you work with the business, be sure to let others know about your experience!

The business operates outside of your service area. Companies outline their service areas on their profiles, and your community may be outside the limits they’ve selected. If you know a company does work in your area and think there’s been an error, please contact us to let us know. Providers change their service areas from time to time, and we appreciate any information you can share.

We welcome online comments and interaction on The Community forum and encourage the discussions that take place. However, comments and questions are not subject to the same verification process as our member reviews. Ideas expressed in the comments are those of the original author and do not reflect the views of AllFeito.

Online comments should be focused on the subject matter being discussed. We do ask for your first and last name and email address when you post a comment, but only your name (First and Last) that you used for signing up will be visible to the public. Please do not leave personal information such as your home telephone number or address in your comment.

Any sponsored promotional or soliciting or posting information or reviews regarding specific service providers in comments is prohibited. Any such posts will be removed. For more information about local service providers in your area, search AllFeito. And, if you're ready to submit some feedback about a specific service provider, we encourage you to write a review.

Please be courteous and respectful when addressing others. You are prohibited from posting comments that may be considered by AllFeito to be unlawful, harassing, libelous, abusive, threatening, obscene, profane, hateful, offensive, harmful, vulgar, distasteful, defamatory, invasive of another’s privacy or proprietary rights, or racially, ethnically or otherwise objectionable. Additionally, sales pitches, over-promotion of your brand or company, and spam are prohibited. Any posts violating these rules will be promptly removed.

Any violation of this Online Comments Policy may result in the revocation of your future access to AllFeito’s online forums.

At AllFeito, we pride ourselves on the high standards each of our featured tradespeople agree to uphold. We constantly check our tradespeople to enable our customers the opportunity to find a reliable Pro. However, we recognize from time to time things can go wrong. What’s important is how any issues are tackled and we expect our members to make every effort to discuss your concerns and handle your complaint appropriately.

By choosing AllFeito to source one of our members, you will have access to the support network our company provides where our experienced team of customer service experts will be on hand to provide you with advice you might need if things don’t go to plan. We will be able to communicate with yourselves and the trades person in question, with the aim to resolve any issues which cannot be directly solved between you; giving you extra peace of mind.​

If you have any reason to complain about the work of one of our members there are three steps that may help you to resolve your issues.

Step 1 - Contact the Trades person

As soon as you are aware there is a potential issue contact the trades person who arranged the work.

Many trades will take this opportunity to rectify the issue:

• Explain your concerns and the reasons you are not happy.
• Discuss what actions can be undertaken to rectify the situation.
• Allow the trade the opportunity to rectify the mistakes.
• Set a final deadline date.

It's a good idea to:

• Gather any paperwork and receipts.
• Take photos to use as evidence of the problem.
• Make notes about what's happened, this could be an email or letter to the trade, starting a paper trail is important should you wish to take the complaint further at a later date.
• Remember, when talking to the trade be precise, remain calm and courteous.

Step 2 - AllFeito Support

AllFeito are here to support by working in partnership with you and the trades person to encourage a suitable resolution

• Please start by leaving a review.
• If your own efforts to address your concerns with the trades person were not successful, then we are happy to contact the trades person on your behalf and seek to understand what action can be taken. Our members know that unsatisfied customers can leave a negative review that will be published on their profile page and are therefore usually eager to resolve any issues.
• In the event one of our members falls short of The AllFeito Standards, membership may be suspended or terminated.
• With AllFeito's support, there is a greater chance of a resolution being achieved. We are here to advise both parties on any possible next steps.

Step 3 - Additional Options

In the event that you were unable to resolve your issue using steps 1 & 2 we encourage you to speak to:

1. Deco De proteste Helpline on +351 211 215 750 or +351 21 841 0801 or online at delcox@deco.pt
   https://www.deco.proteste.pt
2. Portal Da Queixa - it’s a consumer social network
3. www.livroreclamacoes.pt

**To initiate our Complaints process, click here to leave your review.**

1. We publish negative reviews and give the trade a chance to put serious complaints right and allow 7 days for this. We have found that this usually results in a much better outcome for you​.
2. For serious complaints after 7 days your review is published. All trades are given the opportunity to respond to reviews with a Right of Reply which is published alongside your review​.
3. We are unable to publish anonymous reviews due to notifying our members of any reviews received as detailed above. In the event that you wish to remain anonymous to our member we do still encourage you to notify us of your experience to ensure we can monitor how trades are conducting themselves and their business​.
4. We may request documentation in order to assist us further. This could be quotes/invoices, a contract or proof of payment as well as any pictures and reports. Exchanges between both parties are useful as we can act on what we receive.
5. Issues should be raised within 24 months of the work being undertaken (unless a guarantee or warranty is in place).
6. Issues should be raised within 24 months of the work being undertaken (unless a guarantee or warranty is in place).

Please refer to our ‘Terms of Use’ for our guide on uploading content to the AllFeito website​

Once a satisfactory resolution is reached you may choose to continue to publish your original review or alternatively you can withdraw your comments by notifying us.

To initiate our complaints process,click here to leave your review.

If you wish to be removed from our mailing list, click the unsubscribe link provided at the bottom of any of our emails.

Please note: It can take up to a week for your name to be removed completely from our email list. We will still send emails regarding your account status and issues related to billing if you have an active paid membership account.

Six commitments are at the foundation of the AllFeito Standard. Members agree to:

Deliver a high quality of workmanship.

Maintain high standards of personal conduct. Work safely, ethically, and within their skill set.

Communicate clearly and honestly.

Agree costs and contract terms upfront.

Encourage and welcome customer reviews

These commitments apply to everyone within the business - whether a director, owner, employee, or sub-contractor. Everyone must play a role in upholding our high standards, and failure to comply with these six commitments could lead to suspension or termination of membership.

Our standards:

Quality workmanship

• Ensure each job meets the pre-agreed specification, and is carried out to a high standard in accordance industry norms and expectations.
• Use materials which will last in line with customers’ expectations.
• Only use materials which meet requirements, which are fit for purpose and compliant with EU legislation.

Personal conduct

• Be polite and courteous, maintaining high standards of personal conduct.
• Respect customers’ homes and belongings.
• Be considerate of customers’ privacy, asking permission before sharing information or photos of them or their home.
• Always comply with rules regarding Data Protection and never undertake door-to-door sales.
• Never intimidate, confront or threaten homeowners or the general public.

Working safely

• Arrange visits in advance and with agreement from the customer.
• Work only within your professional ability and skill set.
• Keep customers’ homes safe while each job is being carried out.
• Comply with the latest health and safety regulations.
• Work in a way that doesn’t damage the environment.
• Pay and treat employees and contractors fairly and in line with the law.

Communication

• Communicate with customers in a timely, professional and comprehensive manner.
• Provide honest and realistic guidance on start dates, job length and cost.
• Tell customers if you can’t make an appointment, giving as much notice as possible.

Quotes, payments and contracts

• Be up front about the cost of jobs before they take place, including any call-out charges.
• Agree costs in writing, and if they change seek agreement in writing before the work takes place or during the work if necessary.
• Invoices should contain payment terms, which should be agreed before work takes place.
• Final payment should not be taken until the job is complete and should not be demanded in cash.
• Terms and conditions should be provided in accordance with the Consumers Rights Act 2015, including a 14-day cooling off period where applicable.

Customer reviews

• Ask every customer for a review when the job is complete.
• Always follow our guidelines on obtaining reviews.
• Never falsify reviews or allow others to falsify reviews.
• Never pressure a customer to leave a review.
• Be willing to take part in the AllFeito resolution process, including fixing any issues.

We recognize occasionally things can go wrong. When that happens, AllFeito s’ experienced team of customer service experts will work directly with members to make things right.

1. Simply leave the member a review with the details of the complaint.
2. We’ll notify the member about your complaint before we set it live, giving the member an opportunity to make things right.
3. If your issue isn’t resolved after seven days then we’ll publish your complaint on the member’s profile.

Your reviews are important to us and ensure we only keep the highest quality members on board at AllFeito.

It can be daunting to let someone into your home, particularly if you live alone. Here are a few measures you can take to stay safe when letting someone into your home.

Ask for ID: We encourage you to ask in advance who will be visiting your home, and to ask the trade who turns up for Photo ID.

Buddy up: Tell a friend or neighbour you’re having work done and ask them to check in with you at a set time.

Control the keys: We’d never recommend giving a trades person your house key or leaving them home alone.

AllFeito has zero tolerance of trades found to be physically or verbally intimidating customers. We recommend you report any experience like this to the police, and you can also tell us direct by emailing info@allfeito.com.