AllFeito Standards

AllFeito members have to commit to upholding The AllFeito Standards.

Six quality commitments are at the core of AllFeito.

Members agree to:

• Deliver a high quality of workmanship.
• Maintain high standards of personal conduct.
• Work safely, ethically, and within their skill set.
• Communicate clearly and honestly.
• Agree costs and contract terms upfront.
• Encourage and welcome customer reviews.

Quality workmanship

• Ensure each job meets the pre-agreed specification, and is carried out to a high standard in accordance industry norms and expectations
• Use materials which will last in line with customers’ expectations
• Only use materials which meet requirements, which are fit for purpose and compliant with EU regulations & legislation.

Personal conduct

• Be polite and courteous, maintaining high standards of personal conduct
• Respect customers’ homes and belongings
• Be considerate of customers’ privacy, asking permission before sharing information or photos of them or their home
• Always comply with rules regarding Data Protection and never undertake door-to-door sales
• Never intimidate, confront or threaten homeowners or the general public.

Work safety

• Arrange visits in advance and with agreement from the customer
• Work only within your professional ability and skill set
• Keep customers’ homes safe while each job is being carried out
• Comply with the latest health and safety regulations
• Work in a way that doesn’t damage the environment
• Pay and treat employees and contractors fairly and in line with the law.

Communication

• Communicate with customers in a timely, professional and comprehensive manner.
• Provide honest and realistic guidance on start dates, job length and cost.
• Tell customers if you can’t make an appointment, giving as much notice as possible.

Quotes, payments and contracts

• Be up front about the cost of jobs before they take place, including any call-out charges
• Agree costs in writing, and if they change seek agreement in writing before the work takes place or during the work if necessary
• Invoices should contain payment terms, which should be agreed before work takes place
• Final payment should not be taken until the job is complete and should not be demanded in cash
• Terms and conditions should be provided in accordance with the Consumers Rights Act 2015, including a 14-day cooling off period where applicable

Customer reviews

• Ask every customer for a review when the job is complete
• Always follow our guidelines on obtaining reviews
• Never falsify reviews or allow others to falsify reviews
• Never pressure a customer to leave a review
• Be willing to take part in the AllFeito resolution process, of communication and fixing any issues.

These commitments apply to everyone who uses AllFeito Platform - whether a director, owner, employee, or sub-contractor. Everyone must play a role in upholding our high standards, and failure to comply with these six commitments could lead to suspension or termination of membership.