Elevate Your Tradesman Profile with This Simple Steps



Step 1

Build a Winning Profile as a Tradesmen In Portugal

Whatever your skills or experience, first impressions matter. We live in a fast-paced world, where people make quick decisions. You need to establish trust and fast. Your profile is the first thing a potential client sees when you accept a job lead – so make sure it stands out.

How to stand out  as a Service Provider or Tradesmen on AllFeito

Trades that have success on our platform often have an attention-grabbing profile that helps them win work in Portugal house & home improvement. 

Choosing the right profile pictures

There’s no better way to build trust than with a friendly, approachable photo. Customers are looking for a real person to do their job – a logo is important and professional, but, if it’s possible, add a friendly face to establish a human connection. It’s important your customers recognize you when you arrive at their home. You should look professional and be wearing your uniform in at least one of your photos. Don’t be afraid to make this fun and engaging – add some photos of your team in action or some selfies with customers.

Adding before and after shots of your work

• Before and after shots of past jobs are a great way to showcase a job well done.

• It helps to build trust in the quality of your work.

• It’s also an effective way to show how your work is unique, helping you stand out from the competition.

• What do you want to show clients about your business and the quality of your work, with just a few photos?

• Use photos of the work you're most proud of - the pictures you’d show your family and mates.

• But make sure you add good descriptions so people know what they’re looking at.

Writing a winning ‘Introduction’

• Telling your story is a powerful way to connect with potential customers. It provides context and builds familiarity.

• First tell people how your business started – especially if it’s a positive story.

• Explain why you love doing what you do - let them see your passion.

• Introduce them to your team.

• Share what regions you service, it could be just the district like Lisbon, Algarve, Silver Coast, Central Portugal, Beja, Porto, Braga, Alentejo or just a very specific location.

• Then hit customers with why they should hire you – think about what sets you apart from competitors.

• You can also use this section to highlight the services you provide, handyman work, Run errands, hiring services e.t.c

• But above all, be sure to make this about the customer - show how you can help solve their problems, rather than just focusing on a list of services you provide.

Adding your Profile photo on Portugal Home Improvement Directory 

Adding a professional but friendly photo will build trust with customers who are inviting you into their homes. Show customers who you are and what you do, then tell them why you’re different from the competition.

Step 2 

Turn inquiries in to work as a Tradesman in Portugal 

It’s one thing to get inquiries, it’s another thing to turn that into work. There are some easy ways to better connect with your customers and increase your opportunity of winning the work, and we can help you with those. A quick response, personalized connection, and being polite and professional will all help turn that inquiry into paid work.

Make contact early

Once you accept a job lead, make sure you reach out to the customer right away. Two other Pros may be trying to win the same job, so a fast response could give you a winning edge. Create  a seamless connection between you and your customers. Increase your opportunity of winning work by contacting the customer as soon as possible. Getting in touch with the customer while the job is still top of mind gives you a greater opportunity of winning the work.

Personalize the experience

It’s an expectation that you should be polite and professional, but a personalized interaction will also show the customer that you care about their problem, and that you’ve taken the time to figure out how you can help them. Making sure you remember their name and understand their needs can really put you at the front of the queue. Always remain friendly and professional, even if it doesn’t work out. There are often reasons a customer may not choose you for this particular job, but it’s important to thank them for the opportunity – you never know when they might contact you again. You may even receive a recommendation or referral as a result. 

Service with a smile

Quick, polite, professional responses with a friendly, personalize approach is the way to consistently win jobs. Respond to leads quickly, be polite, be professional, and be friendly.

Step 3

Tips for Quoting 

How to become faster and more effective at quoting, and turn more quotes into paying jobs as a service provider or Tradesman in Portugal?

Build a sales Pipeline

If  you find quoting one of the most time-consuming parts of being a Pro, you’re not alone. On average, Tradesman are spending seven hours a week preparing quotes – that’s just about a full day’s work every week. We’ve put together some tips below to help you master your quoting process and ensure your time spent quoting does not go to waste.

Be quick and confident

Speed is key. Grabbing the customer’s attention while their job is fresh in their mind is a smart move and may give you the edge over other Pros.

Gauge the full job details by speaking with the customer on the phone or the Message Centre. The more information you get from the customer from the outset, the less likely you will need to readjust your quote down the line and avoid miscommunication.

Having a quoting template ready to go with your logo and standard information is a great base to work from. Fill in the blanks and get that quote over to the customer as soon as it’s ready. You’ll showcase both speed and professionalism. 

Be confident in your price. Have a clear process and accurately price out jobs. You’ll know what the raw materials are going to cost you and what your time is worth – don’t sell yourself short. Very often than not speed and Professionalism is still an issue in Portugal for a lot of reasons. If you can master that you will be on the top of your game.

Present larger quotes in person

If you’re quoting on a large job, present your quote in person to your customer (or over the phone if face-to-face is not an option). This gives you an opportunity to discuss your quote in detail and explain how you arrived at that price.

It’s also a great way to build rapport, show your expertise, and explain to them why you’re the right Pro for the job.

Don’t forget to follow up

Once you’ve sent your quote, you should always do a quick follow-up if the customer hasn’t come to a decision. This doesn’t have to be pushy, it can be a simple question like “are you ready to go ahead?” or “have you thought anymore about my quote?”

If the customer has expressed that they are looking to complete the job ASAP or the next few days, this could be an immediate job lead and if you don’t follow up, you’re leaving the door open for a customer to choose another competing Pro. Customers may not always look for work to be done straight away, so by following up, you may receive an indication of when they are looking to go ahead. Keep this in mind and feed it into your sales pipeline so you can follow up when the time is right. Following up also gives you an opportunity to answer any questions your customer might have, or overcome any hesitations or concerns. A short conversation could be all they need to get them over the line.

Confidence is key

A quick, confident and professional approach to quotes will save both you and the customer valuable time. Be quick and confident, quote bigger jobs in person, and don’t forget to follow up.

Step 4

Getting Hired in Portugal Home Improvement As a Tradesman or Service Provider

Pros spend an average of eight hours a week liaising with customers. That represents a lot of opportunities to wow your customers.

How to stand out on AllFeito

Communicate quickly, respectfully, and using  simple, straightforward language. We all know it’s the little things that make a difference when it comes to customer service and winning repeat work. Our tips below help you become the Pro that customers turn to first.

1. Communicate quickly and often

After receiving the inquiries a quick response will be appreciated from by your customers. If the only time you are responding promptly is when the you get that first call or inquiry, customers may sense that you are not available to them. It’s a delicate balance. We know Tradesman in Portugal are often very busy, so perhaps allocate certain times of the day to respond to customer queries. If you’re delayed for a job, let your customer know as soon as possible. They’ll appreciate your honesty. If something’s holding up the process and going to affect the rest of the job, send a quick note or call explaining what’s happening and the impact it will have.

2. Keep it simple

You’re the expert. Your customers don’t have the same level of knowledge as you do, so cut the jargon and explain things as simply as possible. There can be a lot of information to take in at once and sometimes customers need a moment to digest it. Keep a written record of agreed work and any items you need feedback on, so your customer can refer back to it later.

3. Get personal

You may be juggling multiple customers and jobs, but for your customer, you may be their only Pro. Treat them like they’re your only customer. Small things like remembering their name and details of the job will go a long way. This will show you genuinely care about their problem and that you value them as a customer. Through the forum section connect with your customers, send useful tips or check on other jobs they may be considering. You will never know someone might hire you after seeing your profile, participation and knowledge in the forum section.

4. If  things go wrong…

Always be professional even if the job doesn’t go as well as you’d hoped. Try not to make excuses or lay blame. Thank your customer for the opportunity to work with them and wish them well. You never know, you may receive a recommendation or even a referral from them as a result.

Step 5 

Building Trust as a Tradesman in Portugal

Three in four customers want to see reviews of a Pro or Tradesman before hiring them. Recommendations enhance both your reputation and trustworthiness. They’ll prove to your customer that you’re reliable and skilled at what you do – and not just because you say you are. Have you ever heard of the saying: "The proof is in the Pudding."?

Keep this in mind and feed it into your sales pipeline so you can follow up when the time is right

Good communication

Building trust comes from good communication. Beyond doing a good job, being polite and professional at all times will lend itself to positive word of mouth for you, and leave your clients more inclined to leave a good rating and recommendation.

With so many options available in the market, your customers are looking for extra reassurance that you’re the right Pro for them. Why should they choose you over other Pros that do the same work? That’s why recommendations are a crucial part of your AllFeito Profile.

Following up also gives you an opportunity to answer any questions your customer might have, or overcome any hesitations or concerns. A short conversation could be all they need to get them over the line.

Don’t ask, Don’t get

No matter how good a job you’ve done, sometimes your customers won’t proactively think about giving you a recommendation. As you’re finishing up the job, politely ask your customer to leave you a recommendation through our website . You can send them your profile link.

It’s a good idea to include a link to your profile on your invoice template. The more opportunities to allow your customer to leave recommendations the better.

External recommendations

We understand that not all your work may come from us. You can share your AllFeito profile with any customers outside of AllFeito. For trust and quality, we’ll review these for you before adding them to your profile.

There’s no limit at all to how many external recommendations you can have, although they won’t count towards your star rating.

If you’re a new Pro to AllFeito, your previous external recommendations will help you get started, by building trust in your business whilst you’re in the process of getting AllFeito job recommendations.

Picture  As you’re finishing up the job, politely ask your customer to leave you a quick review on the website. You can show them on your phone where to find it. The more opportunities you give your customer to leave reviews the better.

Step 6

Final tips before you get started 

• Create simple invoice and quote templates, featuring your logo, and other standard information that can be quickly customized for each job.

• Make a professional email signature using your logo and link to your AllFeito Profile.

• For frequently used texts or emails, create a template so you don’t have to reinvent the wheel every time. Remember to leave space in your template to add personalization such as a customer’s first name and details of the job.

• Keep all of your customers’ details in one place so you can manage jobs and your inquiries easier.

• Share your profile!

• Get started on Allfeito and scale your Tradesman business in Portugal!

Expand your reach and grow your business with us!